Welcome to Stashally!
information about the Stashally Service, outlined below. When you
create a Stashally account or use Stashally, you agree to these
constitute an agreement between you and Stashally Pte Ltd.
The Stashally Service
We agree to provide you with the Stashally Service. The Service
includes all of the Stashally products, features, applications,
services, technologies, and software that we provide to advance
Stashally's mission: To help you share the products you buy and
the things you love.
Offering personalized opportunities to create, connect,
communicate, discover, and share.
People are different. We want to strengthen your
relationships through shared experiences you actually care
about. So we build systems that try to understand who and what
you and others care about, and use that information to help
you create, find, join, and share in experiences that matter
to you. Part of that is highlighting content, features,
offers, and accounts you might be interested in, and offering
ways for you to experience Stashally, based on things you and
others do on and off Stashally.
Fostering a positive, inclusive, and safe environment.
We develop and use tools and offer resources to our
community members that help to make their experiences positive
and inclusive, including when we think they might need help.
We also have teams and systems that work to combat abuse and
violations of our Terms and policies, as well as harmful and
deceptive behavior. We use all the information we
have-including your information-to try to keep our platform
secure. We also may share information about misuse or harmful
Developing and using technologies that help us consistently
serve our growing community.
Organizing and analyzing information for our growing
community is central to our Service. A big part of our Service
is creating and using cutting-edge technologies that help us
personalize, protect, and improve our Service on an incredibly
large scale for a broad global community. Technologies like
artificial intelligence and machine learning give us the power
to apply complex processes across our Service. Automated
technologies also help us ensure the functionality and
integrity of our Service.
Ensuring a stable global infrastructure for our Service.
To provide our global Service, we must store and
transfer data across our systems around the world, including
outside of your country of residence.
Research and innovation
We use the information we have to study our Service
and collaborate with others on research to make our Service
better and contribute to the well-being of our community.
In return for our commitment to provide the Service, we require
you to make the below commitments to us.
Who Can Use Stashally.
We want our Service to be as open and inclusive as possible, but
we also want it to be safe, secure, and in accordance with the
law. So, we need you to commit to a few restrictions in order to
be part of the Stashally community.
You must be at least 13 years old or the minimum legal age in
your country to use Stashally.
You must not be prohibited from receiving any aspect of our
Service under applicable laws or engaging in payments related
Services if you are on an applicable denied party listing.
We must not have previously disabled your account for
violation of law or any of our policies.
You must not be a convicted sex offender.
How You Can't Use Stashally.
Providing a safe and open Service for a broad community requires
that we all do our part.
You can't impersonate others or provide inaccurate
You don't have to disclose your identity on Stashally,
but you must provide us with accurate and up to date
information (including registration information). Also, you
may not impersonate someone you aren't, and you can't create
an account for someone else unless you have their express
You can't do anything unlawful, misleading, or fraudulent or
for an illegal or unauthorized purpose.
You can't do anything to interfere with or impair the
intended operation of the Service.
You can't attempt to create accounts or access or collect
information in unauthorized ways.
This includes creating accounts or collecting
information in an automated way without our express
You can't attempt to buy, sell, or transfer any aspect of
your account (including your username) or solicit, collect,
or use login credentials or badges of other users.
You can't post private or confidential information or do
anything that violates someone else's rights, including
You can't use a domain name or URL in your username without
our prior written consent.
You can't post abusive or spam content on Stashally
Permissions You Give to Us.
As part of our agreement, you also give us permissions that we
need to provide the Service.
We do not claim ownership of your content, but you grant us
a license to use it.
Nothing is changing about your rights in your content.
We do not claim ownership of your content that you post on or
through the Service. Instead, when you share, post, or upload
content that is covered by intellectual property rights (like
photos or videos) on or in connection with our Service, you
hereby grant to us a non-exclusive, royalty-free,
transferable, sub-licensable, worldwide license to host, use,
distribute, modify, run, copy, publicly perform or display,
translate, and create derivative works of your content
(consistent with your privacy and application settings). You
can end this license anytime by deleting your content or
account. However, content will continue to appear if you
shared it with others and they have not deleted it.
Permission to use your username, profile picture, and
information about your relationships and actions with
accounts, ads, and sponsored content.
You give us permission to show your username, profile
picture, and information about your actions (such as likes) or
relationships (such as follows) next to or in connection with
accounts, ads, offers, and other sponsored content that you
follow or engage with that are displayed without any
compensation to you. For example, we may show that you liked a
sponsored post created by a brand that has paid us to display
its ads on Stashally. As with actions on other content and
follows of other accounts, actions on sponsored content and
follows of sponsored accounts can be seen only by people who
have permission to see that content or follow.
You agree that we can download and install updates to the
Service on your device.
Stashally Affiliates and Rewards Programme
Please take note that Stashally might earn referral / affiliate
income from links generated by user posts. We intend to give these
referral / affiliate income as points / rewards / points /
cashback / rebates to our users for recommending products and
Any points earned within Stashally might or might not be
eligible for affiliate earnings up to the discretion of the
platform. We might, from time to time, earn affiliate income
from our affiliate partners by redirecting traffic to our
partners for the referral of products and services. We do not
guarantee the value of points, rewards, or credit stored in
our systems. We also do not guarantee the service or product
quality of third-party sites which the referrals occur.
Additional Rights We Retain
If you select a username or similar identifier for your
account, we may change it if we believe it is appropriate or
necessary (for example, if it infringes someone's intellectual
property or impersonates another user).
If you use content covered by intellectual property rights
that we have and make available in our Service (for example,
images, designs, videos, or sounds we provide that you add to
content you create or share), we retain all rights to our
content (but not yours).
You can only use our intellectual property and trademarks or
similar marks as expressly permitted with our prior written
You must obtain written permission from us or under an open
source license to modify, create derivative works of,
decompile, or otherwise attempt to extract source code from
Content Removal and Disabling or Terminating Your Account
We can remove any content or information you share on the
policies, or we are permitted or required to do so by law. We
can refuse to provide or stop providing all or part of the
Service to you (including terminating or disabling your
account) immediately to protect our community or services, or
if you create risk or legal exposure for us, violate these
people's intellectual property rights, or where we are
permitted or required to do so by law. If we take action to
disable or terminate your account, we will notify you where
Content you delete may persist for a limited period of time in
backup copies and will still be visible where others have
shared it. This paragraph, and the section below called "Our
Agreement and What Happens if We Disagree," will still apply
even after your account is terminated or deleted.
Our Agreement and What Happens if We Disagree
If any aspect of this agreement is unenforceable, the rest
will remain in effect.
Any amendment or waiver to our agreement must be in writing
and signed by us. If we fail to enforce any aspect of this
agreement, it will not be a waiver.
We reserve all rights not expressly granted to you.
Who Has Rights Under this Agreement.
This agreement does not give rights to any third parties.
You cannot transfer your rights or obligations under this
agreement without our consent.
Our rights and obligations can be assigned to others. For
example, this could occur if our ownership changes (as in a
merger, acquisition, or sale of assets) or by law.
Who Is Responsible if Something Happens.
Our Service is provided "as is," and we can't guarantee it
will be safe and secure or will work perfectly all the time.
TO THE EXTENT PERMITTED BY LAW, WE ALSO DISCLAIM ALL
WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, AND NON-INFRINGEMENT.
We also don’t control what people and others do or say, and we
aren’t responsible for their (or your) actions or conduct
(whether online or offline) or content (including unlawful or
objectionable content). We also aren’t responsible for
services and features offered by other people or companies,
even if you access them through our Service.
Our responsibility for anything that happens on the Service
(also called "liability") is limited as much as the law will
allow. If there is an issue with our Service, we can't know
what all the possible impacts might be. You agree that we
won't be responsible ("liable") for any lost profits,
revenues, information, or data, or consequential, special,
indirect, exemplary, punitive, or incidental damages arising
out of or related to these Terms, even if we know they are
possible. This includes when we delete your content,
information, or account.
How We Will Handle Disputes.
If you are a consumer, the laws of the country in which you reside
will apply to any claim, cause of action, or dispute you have
against us that arises out of or relates to these Terms ("claim"),
and you may resolve your claim in any competent court in that
country that has jurisdiction over the claim. In all other cases,
you agree that the claim must be resolved exclusively in
Singapore, that you submit to the personal jurisdiction for the
purpose of litigating any such claim, and that the laws of the
Republic of Singapore will govern these Terms and any claim,
without regard to conflict of law provisions.
We always appreciate feedback or other suggestions, but may use
them without any restrictions or obligation to compensate you for
them, and are under no obligation to keep them confidential.
Stashally Concierge is our cross-border concierge buying service.
In using this service within Stashally, you hereby agree to the
following terms and conditions. In the event of conflict or
the latter will prevail.
We support the following payment methods:
Credit Card via Stripe
You will bear all additional charges for the cost of
transaction imposed by your chosen payment gateway provider
and/or credit card company. This cost is reflected at
Stashally Concierge’s Checkout page unless stated otherwise.
You shall promptly confirm and pay any service charges as
specified in the Stashally Concierge website which include but
are not limited to the following components:
product and shipping charges;
duties and GST / Tax prevailing from time to time, if
holding fees (if applicable);
any additional shipping charges, should the item not
comply with the specified guidelines for delivery in order
to process the shipping of the item to you; and
any other charges, if applicable, in order to process the
buying and shipping of the item to you.
Successful payment does not guarantee that the customer’s
order is confirmed. Orders are accepted on a best effort basis
by Stashally Concierge and is only confirmed once they are
successfully bought by Stashally Concierge. In the event that
Stashally Concierge was not successful in fulfilling part or
all of an order, Stashally Concierge will refund the customer
with only that part of the order.
You shall be liable for any additional duties, taxes,
additional charges for customs clearance and any other
applicable charges imposed by any local or government
authority of the destination country that was not foreseen by
Stashally Concierge, before the item is delivered to your
local mailing/delivery address or made available for
self-collection at any self-collection point. For the purpose
of clarity, we will include all known duties, taxes and
additional charges at the checkout page.
Only payment via the site or otherwise as stated by Stashally
Concierge will be accepted.
All payments must be made in full. Stashally Concierge may
hold onto the ordered item if payment has not been made in
full until the full payment has been made. We reserve the
right to dispose of the item in any manner desired in
accordance with these terms and conditions.
Customers are required to compensate us for the cost of
storage of said item, shipping charges, storage charges,
duties and taxes incurred by us, and all claims, damages,
fines and expenses incurred if the shipment/item is seen as
prohibited, dangerous and/or illegal. We reserve the right to
dispose of said item in any manner desired if payment of all
charges within thirty (30) days of notification has not been
We reserve the right to change the selection of payment
gateway providers on Stashally Concierge at our discretion, at
any point in time.
Stashally Concierge is a service that allows customers to
order products from any merchant in supported countries. We
are not a retailer or reseller of the merchandise ordered.
As we are not the retailer or reseller or merchant, all orders
are fulfilled on a best-effort basis. This means that we will
do our best to fulfil all orders made on Stashally Concierge.
However, ordered items may sometimes become unavailable
(out-of-stock / back-ordered / large price changes / other
restrictions etc) when Stashally Concierge is buying from the
relevant merchants. For such items, we will refund only the
part of the orders that was not fulfilled (including any
service fee, shipping charges and FX charges).
We are also unable to fulfil certain items due to restrictions
by the merchants. For example, items or shipping rates from
Amazon Prime, video-on-demand or other downloads as these
would violate the Terms & Conditions of the respective
The quality of the product(s) and the accuracy of the claims
are the responsibility of the manufacturer of the product(s).
We do not warrant, represent or guarantee the quality of the
product(s) or that the claims made by the manufacturer are
accurate. To the full extent permissible by applicable law, we
disclaim all warranties (whether express or implied) including
but not limited to, that the product(s) will meet your
function and/or requirements or be fit for a particular
purpose. We advise customers to purchase only from reputable
merchants and sites. We shall not be responsible for any loss
or injury or damage incurred thereby.
As much as possible, we will try to prevent you, the customer,
from buying prohibited items. However, some prohibited may
inevitably slip through our checks and will become available
for purchase on Stashally Concierge. It is thus on the onus of
the customer to check and ensure that items being bought are
not prohibited by the country of origin and/or the country of
Cancellation, Returns, Refunds, Warranty
Stashally Concierge is a service that provides cross-border
shopping buying services. Therefore, any cancellations,
returns and warranty claims handled by Stashally Concierge on
behalf of the customer may incur additional shipping and
Stashally Concierge does not guarantee that any cancellations,
returns, refunds or warranty will be successfully accepted by
While Stashally Concierge will try our best to liaise and deal
directly with the merchant in respect with any refunds,
returns, exchanges, rebates, money-back guarantee policies
and/or procedures requested by you, the customer. All such
policies and/or procedures will be in accordance with the
merchant’s policies and procedures
In the case where customers decide to cancel their orders
while the item ordered is still in the source country as
confirmed by us to you in writing, customers may contact us
for the return of the item to the merchant. This return may be
subjected to service charge and the domestic delivery cost
where applicable if the merchant does not provide free return
delivery. Notwithstanding any free domestic returns provided
by the merchant, customers will be responsible for all service
charges as may be notified by Stashally Concierge
You acknowledge that import of controlled items require the
approval from the relevant customs authorities or any controlling
authority. Items requiring approval from the relevant controlling
authority or customs authorities will be detained by the relevant
customs authorities. You will be notified to obtain an import
licence from the controlling authority or customs authorities
concerned. Upon presentation of the licence and payment of any
charges to the relevant customs authorities, the item will be
released to you.
You agree to abide by these terms and conditions at all times and
ensure that items purchased from the merchants’ website(s) are not
articles prohibited under any law in force in the destination
country and the country of origin. The broad categories of
prohibited items include but are not limited to explosives,
poisons, flammable items, radioactive material, compressed gas,
corrosive, firearms and any items which by its nature of packing
may expose our employees or contractors to injury or cause damage
to other items.
Inspection of Item in Shipment
We may, at our sole discretion, but are not be obliged to open and
inspect, for any reason, any item in the shipment.
We shall take all reasonable precautions to prevent
unauthorized persons from having access to the product(s) and
shall also take all reasonable precautions against loss of or
damage to the same during the delivery to you.
Our service is provided on a best-effort-basis and we shall
not be in any case held liable for any loss, damage, or
failure to perform any obligations as specified on the
platform or feature.
Personal Data for Stashally Concierge
During our relationship with you, we may collect personal data
from you. Examples of types of personal data we may collect
include your name, contact details, mailing and delivery
addresses, birthday, network and device data (including your
IP address and device), your shopping behaviours, facial
image, voice recording (for customer service calls) and any
other personally identifiable information which you have
provided us in any forms you may have submitted to us, or in
the course of any other forms of interaction between you and
If you have provided us with personal data relating to a third
party by submitting such personal data to us, you represent to
us that you have obtained the consent of the third party to
provide us with their information for the respective purposes.
We usually do not collect your credit card details, whether to
process your payment or for customer service purposes. Your
credit card details are collected, processed and stored
directly by our third-party payment processors pursuant to
card details are stored with us. However, we may collect your
bank account details to process refunds.
Please ensure that all Personal Data submitted to us is
complete, accurate, true and correct. Failure to do so may
result in our inability to provide you with the products and
services you have requested.
Updating These Terms
We may change our Service and policies, and we may need to make
changes to these Terms so that they accurately reflect our Service
and policies. We reserve the right to amend these Terms of Service
at any time. All amendments to these Terms of Service will be
posted online. However, continued use of the site, platform, app,
will be deemed to constitute acceptance of the new Terms of
th August, 2019